2017-08-09 17:28:43 UTC
Ok still waiting to resolve bill with flow energy
Appparently many people get bills over 1k when they leave a supplier.
odd? B has been checking. i emailed the readings for a 7 day period to
my new supplier, Npower, as requested and got another request to do
I emailed them again. Also got emails from flow saying npower had no
record of a complaint. All these took 3-4 weeks each.
I emailed both copied again to say so and today got this from
Npower(who have to check the meter as the current supllier
"In relation to your Npower complaint:
We have looked at your meter readings you have taken over 7 days and
can see that they are advancing by at least 30 units every day which
seems quite high.
We recommend that you discuss this with our Energy Efficiency team in
order to look into your usage alongside your readings to determine if
there is a fault with the meter.
I understand you have requested your complaint to be dealt with by
email due to being hard of hearing.
Unfortunately our Energy Efficiency team will be unable to discuss
this over email but they do have access to our text talk service.
In order to use this service to discuss this with them please contact
0800 413 016. "
So because I want email contact, partly my hearing but really as I
want a written record, I need to phone to get it!