In message <***@mid.individual.net>, Sid Nuncius
>On 26/02/2018 11:15, Vicky wrote:
>> We've been with talktalk though for years, since Virgin sold us to
>> them because there was no cable round here, although goodness knows
>> why not as there is a whole development built and social housing too.
>> B has always resisted changing as we get a reasonable download rate
>> and stream lots on netflix and Amazon Prime.
If your exchange is of the worst kind (I think SamKnows is one place to
find out), then whoever you pay for the service, it's just them
reselling you what BT Wholesale sells - rather like the silly situation
with gas or electric.
>> I've been annoyed by the phone bills though when I make calls, and
>> last, when I had stuff to sort out, was noticably bigger. We don't
>> have the pay extra for all calls free as mostly I don't make calls
>> from the house line, but for a couple of months I did and then the
>> cost of the extra to get all calls free has now gone up!
With most suppliers, last time I looked, it was about a fiver extra per
>> So is anyone with a good provider? I want fast broadband that is
>> capped and phone line and free calls would be nice. I would like to be
>> able to contact them by email and get replies within a few days too :)
>I find Plusnet very good. Reliable, fast broadband and excellent
>customer service. I have had home phone and broadband with them for a
>couple of years and recently moved my mobile account to them, too. I
>pay a bit over £30 per month for unlimited phone calls and unlimited
I'm paying them 197.xx for the year plus 1 a month, but I don't have the
anytime calls, just evening and weekend. The broadband has been
reliable, and fast enough for me. There have been a couple of problems
with I think it was the news server in the last few months, but fixed
within a few days, and I think with the mail servers too, also fixed but
not acknowledged while they were working on them.
>broadband. You may get an introductory discount as I did, but I stuck
>with them even when the discount ended. There may be slightly cheaper
Watch out for non-coterminous contracts - they tried that on me: they
may offer to extend the introductory discount from 12 to 18 months (or
will default to the 18), but only let you buy the line rental for 12; if
you then decide that the price proffered for the _next_ 12 for line
rental is too high and are going to buy that from someone else, they'll
up the cost of the remaining 6 months of the broadband, or charge you a
lot for stopping it.
>packages out there, but I wouldn't consider moving unless there was a
>big, big difference - and even then, I'd think about it because they've
>been so reliable and when I've rung them I get an intelligent, helpful
>person who speaks English as a first language on a very clear line (to
How recently have you contacted them? I'd agree, you do usually get a UK
person, but the wait times (both for 'phone and online chat) are quite
high at the moment - 14 to 30 minutes.
>If you're thinking of switching to them, let me know; if you tell them
>I recommended you I'll get some money off my bill but you'll need a few
I think they're reasonable. Just not as good as when I originally joined
(You have to haggle _every_ renewal to keep the price down, but then I
fear you have to do that whoever you're with, just like car or house
insurance, or utility supply, or ...)
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf
A waist is a terrible thing to mind.