In message <***@brightview.co.uk>, Serena
Blanchflower <***@blanchflower.me.uk> writes:
>On 11/07/2018 14:53, BrritSki wrote:
>> I know this was raised recently on umra, but I wasn't really paying
>>attention as I didn't think we were affected, but I guess quite a few
>>other people are looking into this with the letters dropping on
>>doormats notifying of increases in BT charges.
>> IIRC Plusnet was highly recommended. Is that correct and are people
>>still happy with them ? I am asking on behalf of SiL who lives in
>>Bath (where we arrived a couple of hours ago). They are on BT
>>Broadband and have a landline too, but as they both have mobiles
>>(Vodafone and EE) they don't really need a landline any more so are
>>thinking of dropping that and switching suppliers. I assume that
>>whatever cable they have coming in to their house at the moment is
>>accessible by whatever supplier they decide to go with ? Any advice welcome...
If you get broadband-through-the-ordinary-'phone-line, known as ADSL and
will be quoted as a top speed of 3 to 16M:
1. You'll have to rent the line anyway (so as another has said, dig out
an old 'phone to connect to it, for use in emergency, such as power
cuts). There _are_ companies who'll do you a broadband contract without
a line rental, but they work out more expensive than the combined ones
2. The twisted copper pair from your premises to either the exchange or
a cabinet will in the vast majority of cases be owned and maintained by
BT Wholesale, to whom the other companies have to go if it needs fixing.
3. Depending on which companies have equipment in the _exchange_, you
will have a variable amount of choice which company operates _that_. In
virtually all cases, all the ISPs will "provide" you a service, but in
some cases they're just selling you the use of someone else's equipment
(which _can_ still work out cheaper than going to that company). Various
sites will tell you whose equipment is in your exchange - I think
"SamKnows" is one such.
If you get broadband through cable or fibre, i. e. a speed of say 30M or
more, things are different, and I can't comment. And despite what many
seem to believe, you _don't_ need more than ADSL unless either you're
intending to download lots of HD video, or are likely to have multiple
high-bandwidth users in the household (and all _using_ the broadband) at
Of mainstream providers (selling use of their own equipment _or_ someone
0. I think TalkTalk are generally the cheapest, apart from short-term
special offers. They're also the most complained-about. How much this is
swayed by them also being one of the biggest (most customers), I don't
know; on occasions where I've dealt with them on behalf of friends, I've
found their Indians very technically competent.
1. The next level up price-wise covers all the usual suspects - PlusNet,
BT, the Post Office, EE, and so on.
2. (From what I've read) Zen provide a sort of BMW/Mercedes level of
service, at a price; in particular they won't take any s**t from BT
Wholesale when a line fault needs to be fixed, and they treat customers
as intelligent beings.
3. (From what I've read) the Rolls-Royce/Cadillac ISP is Andrews and
Of the level 1s:
>I'm with Plusnet and still pretty happy with them. I don't think they
>are as good as they used to be but I get the impression that they are
>probably still one of (possibly still the) best of the humanely priced
>ISPs. I get the impression that their customer service isn't as
>immaculate as it used to be (but, as my connection has been working
>faultlessly for the past however long, I haven't needed to put it to
I (username jpgilliver if you go with PN!) would agree: I feel their
service and honesty has deteriorated, but then so has everybody's (well
I haven't tried Zen or A&A), and PN are still fair. (Note that their
helpdesk isn't there in the small hours, so if your connection dies
you've got to wait, but I think that applies to most of the others too.)
>Email seems to be becoming a low priority for them. They do still
>offer an inbox and webmail but the webmail is very basic and their
>support for email problems doesn't seem brilliant. If sil uses some
>other email provider though (such as gmail) this won't be an issue and
>may not be a real problem even if he wants to use the Plusnet inbox.
Agreed. From what I hear nobody would bother with PlusNet's webmail (if
you're using webmail use gmail etc. anyway, then it doesn't matter who
you're with), but their ordinary mail is pretty reliable; it's true that
many of their help staff don't know much about it, but on the whole it's
reliable enough that you don't need to discover that fact most of the
>As he's currently with BT, he would certainly be OK moving to Plusnet
>(who are owned by BT) or most other ISPs. I think it would only be the
[If you've ever had trouble with BT, don't let the fact that PlusNet are
owned by them put you off; PN seem to operate entirely separately.]
>cable based companies which could be a problem.
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf
After all is said and done, usually more is said.