On Fri, 16 Jul 2021 at 10:15:07, Vicky Ayech <***@gmail.com>
wrote (my responses usually follow points raised):
Post by Vicky Ayech
I often get emails from bulb urging me to get the smart meter but when
I go through booking they say I can't have one because my gas meter
has a slanting cover.
Send them a bill for your time wasted.
Post by Vicky Ayech
Bulb still insist my projected gas use is 2k a year for future years.
They can't fix the algorythm. We get quarterly read meters and send
them readings too to stop getting stupid estimates. Max use on
gas+electricity is never more than 100 quid.
(Holiday home? Or lots of solar panels and the like?) Do they actually
take DDs of the inflated amounts? If it was me, I'd probably stop the DD
authorisation (my bank are very good that way, and I think most are),
and when they complain and threaten, tell them to fix their algorithm -
and if they _still_ schimpf, switch (though to whom, god knows; Zen has
good reports for ISP, but I don't know if _any_ energy companies have
_good_ customer service).
I've just had an (emailed) bill from e.on (or rather E.ON NEXT as
they've just renamed themselves), which included three lines that said
ANCILLARY CHARGE: -£1.00
(no, the minus sign _doesn't_ mean it is a credit; Octopus do things
like that too). Also: "We haven't had any meter readings from you in a
while, so we had to estimate how much energy we thought you'd use. Send
us up-to-date ..."
So I rang them. (Paraphrasing in what follows:) "Some months ago, you
said you'd email me when you wanted a meter reading. I haven't received
any such emails." "Yes, I can see we have you marked as that, and that
we haven't sent you any." "And can you check whether it shows me as
wanting paper bills?" "It says you get them by email." "Please fix that:
this is at least the second if not the third time I've had to tell you
that I want to have paper bills. Finally, I've had a bill showing three
'ancillary charges' of a pound, with no explanation of what they are."
"I can't see either; can I put you on hold while I talk to billing?"
(after a pause) "there has been a fault; several accounts have had these
added. I've credited them back for you."
(So if you use e.on, check your bills.)
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf
What's really worth knowing is for the most part unlearnable until you have
enough experience to even recognise it as knowledge, let alone as useful
knowledge. - Wolf K <***@sympatico.ca>, in alt.windows7.general, 2017-4-30