Post by Vicky Ayech
I've never sent the whole lot back. I usually need the order. I get
Tescos and Morrisons alternate weeks as some htings not available at
some. I do complain at the drop of a hat and get refunds. £9 of veg
this week as delivered Thursday 8.pm and all dated Saturday. And they
left the veg. They usually do. I don't complain if not wrong things or
bad things. I Tried Sainsburys but they deliver from the small one
next door and haven't got half the stuff.
What about umrats? The stories here on this website are bad. I have
noticed dirty crates.
Reading through the gransnet thread, and those here (and similar in the
past), I have come to the following conclusions:
1. No chain is universally good or bad; there were delighted and "never
again" posts about, I think, all of Tesco, Sainsbury, Ocado, Morrison,
and Waitrose in the thread. (There were I think only positives about
Iceland, but their range isn't sufficient to be an alternative). I
surmise that the differences are down to the individuals involved -
drivers, pickers, and whoever else is involved. Probably, in a given
area, you are likely to get the same individual dealing with your order,
either the picker or driver or both.
1a. Even policy differences between chains are not universal: for
example, I think I saw the same chain described both as "won't come
beyond the door" and "brought the stuff into the kitchen" (and I think
even helped put away).
2. _Mostly_, the drivers aren't to blame, though there are exceptions.
3. Complaints _mostly_ are dealt with by throwing money [though
occasionally in the form of vouchers )-:], rather than any chance of
anything actually changing (though this is often promised). This is the
norm for all British companies (and agencies) these days, not just in
this sphere, sadly. [I'd often _prefer_ genuine indication that things
would be fixed, to monetary compensation - but have more or less given
up even asking for such.]
I haven't tried home delivery yet. I like to pick things myself (though
buy very little fresh anyway - but like to see what's new), but also it
gets me out, rather less than once a week; home delivery could see me
not emerging for months!
How about a three-way referendum, allowing second choices?
Are petitions unfair? See 255soft.uk (YOUR VOTE COUNTS)! [Pass it on.]
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf
No, I haven't changed my mind - I'm perfectly happy with the one I have, thank