2020-03-11 11:51:44 UTC
My household insurance was due for renewal this month and I got a
booklet from Legal and General with details of the cover I had and
that it went up from around £150 to £200. The cover details were in
the booklet but the letter saying the increase and that they would
debit me unless I rang them to cancel was a page stapled into the
booklet! It was not the centre one or outside one. It was not clear
and easily spotted.
I have been with L&G since about 1971 and they were always good. I
checked most years and they were also cheap. Last year they were not
but the online offer if I cancelled and did it there was ok! I took
that. But this year the inertia selling that I almost didn't notice
was bad. I didn't ring as was very annoyed. I found an email address
and while online a popup asked to help so I had a little rant and she
said ok I can cancel for you and she did. But no apology! Am I wrong?
it was bad?
Then Tesco's deliveries. They have not used bags for a while now. It
comes an crates and they carry those to the kitchen and we have to
scramble to unpack them. Normally there is a printout with details of
what I got and cost and if anything was not available the driver tells
me. As we unpack I try and note too short sell-by dates. If I do he
takes them back and I get a refund. If I don't notice until later I
email a complaint and get a refund. Also some things were defrosted
and I got a refund.
Yesterday there was no printout and about £12 worth of things were not
delivered when I checked. No word from the driver and my email states
they were ordered and my account online shows they were in the order.
I emailed last night but not even an acknowledgement of the email yet!
I am getting grumpy and about to tweet. That does get a fast response.
I already had tweeted with them this week as the vouchers I had didn't
work and they sorted that. They are apparently having website