Post by J. P. Gilliver (John)
Hmm. According to PlusNet, I'd used 125G by sometime in September since
the start of my contract (which I think was the previous November).
I've just agreed to 25 a month for a while; I think I'll stay, as they
seem to work well most of the time, though their customer service are
often clueless (and sometimes disingenuous). But the basic provision
I've had a wonderfully farcical time with PlusNet this year. I realised
I was paying them too much, as I'd gone onto their default rate and
phoned to renegotiate. I was immediately offered a large discount, if I
signed up for a new 18 month contract; I pointed out however that this
was still significantly more than they were advertising Broadband for on
When I was told that this was only for new customers, I immediately
suggested that this meant it was time to leave them, so that i could be
a new customer elsewhere. I was then offered a much cheaper deal, so
long as I upgraded from a stupidly fast package to a really ridiculously
Over the next few months though, they couldn't get the billing right and
nor could they get the speed they'd promised (I was still getting
stupidly fast broadband, more than good enough for what I do with it
though). After much tweaking and discussion, they got the speed up to
almost the minimum, guaranteed amount. Neither an engineer's visit nor
a new router fixed it and they offered me a £2pm discount which should,
once they've also applied the referral discounts I get, mean I'm paying
a negative amount each month (which will go towards my next line rental
They've just been in touch again, saying they think I should be getting
more than the promised speed and cancelling the credit. As I've made it
clear that I'm still "only" getting about 55mbps, I've got another
engineer coming out to look at my line this week. Who knows what will
happen after that!
Post by J. P. Gilliver (John) Post by DavidK
Giffgaff offer 80GB for £20 and I could live within that; I was
intending to move to it.
My main objection to GiffGaff (though as a fobile provider, I hadn't
thought of them for data) is presentational rather than financial - I
could save by moving to the above. My objection to them is that they
present their "goodie bags" (do they still use that term? I haven't
looked at them for a while) as you buying a certain number of
minutes/text/data for a certain amount of money, same as a PAYG 'phone;
trouble is, when you read the small print, it has to be used within a
month of when you start using it, or it all expires. All - it's not just
that you have to make the odd call to keep the number active. I can't
see why they don't sell a _true_ PAYG offer (OK, with the requirement to
make the odd call to keep the number active): the tenner I put on the
SIM I bought on 3's 3-2-1 tariff many years ago still had over 7 left
last time I checked.
I find the GiffGaff goody bags work well for me. For £6pm, I get as
many calls and text messages as I want, plus a small amount of
data (500MB). This means I only use my landline for outgoing calls
extremely rarely and that's normally all I need to pay for phone usage.
Because my phone rarely leaves the area covered by my internet router, I
need very little data usage on it and generally use far less than 50MB,
let alone the 500MB allowed.
It's perfectly possible to use GiffGaff without having a goody bag
though, and just to work on PAYG credit. Your credits aren't time
limited, although I think you do need to use the phone at least once in
a while to keep the SIM active.
You can see their rates at <Loading Image...
 Apart from premium rate numbers
Best wishes, Serena
It actually doesn't take much to be considered a difficult woman. That's
why there are so many of us. (Jane Goodall)