On Thu, 23 Sep 2021 16:50:06 +0100, Jenny M Benson <***@hotmail.co.uk>
scrawled in the dust...
Post by Jenny M Benson
Secondly, I have just had an e-mail from Iceland who had already
apologised for not being able to supply all the items I ordered on
Tuesday for delivery yesterday (and immediately refunded me). (Have
been able to get next-day delivery every time for ages now. Well done,
Iceland!) They apologized again, explained and offered me £5 off my
next shop. THAT. DHL, is what good Customer Service looks like.
I came home from Morrisons slightly annoyed last week. They did some
remodelling a couple of months ago. Not being a frequent shopper, I have
not yet learned where things are now shelved and do a lot more walking back
and forth. The shelving is now higher, and in some cases, deeper than it
used to be which makes it even more difficult as the signs above the aisles
can only be seen when you are in the aisle they apply to.
I had already sought out a sales assistant twice to help me - not easy on a
quiet Monday afternoon when few were around - and was looking for streaky
bacon. I eventually noticed a sign on the edge of the narrow top shelf
which indicated where it should be and thought I could see the edge of a
packet. I considered climbing up to grab it but that didn't seem safe. On
tip-toe I just managed to pull the box forward and put it on a lower shelf
only to find the packets were dated that day. Stretching up again I felt
another box and, with great effort, managed to pull that forward too and
grabbed a pack with a later date.
Later, once I'd put all my shopping away, I wrote an email to the manager
(name and address on receipt) and, very politely and calmly, made my
complaint. I suggested that putting thin things on high narrow shelves was
silly - witness the nearly out-of-date items which no one under 6ft tall
could see or easily reach. Kick-stools for customer use might be helpful,
or better still a fixed step along the whole length of the aisle if they
really feel such tall shelving is necessary. I also pointed out the higher
shelves had made the aisle signs less visible. I also apologised for not
replacing the box I'd moved to a lower shelf.
He replied about half an hour later, thanking me for my feedback,
explaining health and safety would not allow customer kick-stools and
promising to check the visibility of the signs. He said I should contact
him next time I am in the store and he would buy me a bunch of flowers.
I'm not overly impressed and doubt anything will change, but I do feel
I may take a folding step with me on my next visit.
Annoyed by The Archers since 1959